Return & Refund Policy

GENERAL

  • Returns are accepted up to 30 days after delivery.
  • Items should be returned in their original condition, unworn, and in the original packaging. Visors must have their protective film intact.
  • Merchandise that has been used (including signs of wear, bugs, dirt, smells, pet hair,scuffing, or mounting) cannot be returned.
  • Any merchandise which has been "taken out for a ride" is considered used and cannot be returned.
  • Customized items cannot be returned.
  • Refunds will be processed within 30 days of receipt and issued to the original payment method.
  • Return shipping costs are the customer's responsibility.
  • My Superbike Store may deny returns if items are deemed non-returnable, and such items will be sent back to the customer.

FAULTY / DEFECTIVE ITEMS

  • Contact us within 30 days at INFO@MYSUPERBIKESTORE.COM if you receive defective or faulty goods.
  • Upon confirmation, a return label covering the cost of the item(s) will be provided.

Size Selection

  • Important: All orders are imported on demand. Please refer to the sizing chart meticulously before placing your order.
  • Size Exchanges: We do not permit size exchanges.

 CANCELLATIONS

Once an order is placed, it cannot be modified or cancelled.

 Damaged Goods

  • Report any damaged goods immediately upon receipt.
  • Keep all original shipping containers and take pictures if possible.
  • Claims for damaged goods are handled through the shipping carrier. We will assist you with these claims, but please be patient as the process can take time.

 Returns Process

  1. Email us at info@mysuperbikestore.com with your reason for return.
  2. Ship the item via courier to our address at your expense.
  3. Email us the tracking information.
  4. We will follow up once we receive the item.

Please keep your return tracking information, as MYSUPERBIKESTORE.COM is not responsible for packages lost during return shipment. You will receive a confirmation email from us once your return is processed.

Questions / Concerns

If you have any questions or special requests, please contact us via WhatsApp at +971-586987389

For further inquiries or assistance, don't hesitate to reach out!