Return & Refund Policy
GENERAL
- Returns are accepted up to 30 days after delivery.
- Items should be returned in their original condition, unworn, and in the original packaging. Visors must have their protective film intact.
- Merchandise that has been used (including signs of wear, bugs, dirt, smells, pet hair,scuffing, or mounting) cannot be returned.
- Any merchandise which has been "taken out for a ride" is considered used and cannot be returned.
- Customized items cannot be returned.
- Refunds will be processed within 30 days of receipt and issued to the original payment method.
- Return shipping costs are the customer's responsibility.
- My Superbike Store may deny returns if items are deemed non-returnable, and such items will be sent back to the customer.
FAULTY / DEFECTIVE ITEMS
- Contact us within 30 days at INFO@MYSUPERBIKESTORE.COM if you receive defective or faulty goods.
- Upon confirmation, a return label covering the cost of the item(s) will be provided.
Size Selection
- Important: All orders are imported on demand. Please refer to the sizing chart meticulously before placing your order.
- Size Exchanges: We do not permit size exchanges.
CANCELLATIONS
Once an order is placed, it cannot be modified or cancelled.
Damaged Goods
- Report any damaged goods immediately upon receipt.
- Keep all original shipping containers and take pictures if possible.
- Claims for damaged goods are handled through the shipping carrier. We will assist you with these claims, but please be patient as the process can take time.
Returns Process
- Email us at info@mysuperbikestore.com with your reason for return.
- Ship the item via courier to our address at your expense.
- Email us the tracking information.
- We will follow up once we receive the item.
Please keep your return tracking information, as MYSUPERBIKESTORE.COM is not responsible for packages lost during return shipment. You will receive a confirmation email from us once your return is processed.
Questions / Concerns
If you have any questions or special requests, please contact us via WhatsApp at +971-586987389
For further inquiries or assistance, don't hesitate to reach out!